The hackers -- or hacker, perhaps -- appear to be upset over the company's "full delete" service, which promises to completely erase a user's profile, and all associated data, for a fee.
Adult Friend Finder, which boasts 64 million members, claims to have "helped millions of people find traditional partners, swinger groups, threesomes, and a variety of other alternative partners." Included in the exposed personal information are customers' email addresses, usernames, passwords, birthdays and zip codes, in addition to their sexual preferences.
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The staff will check your account to ensure you've followed all the affair guarantee rules and requirements, and may ask you a few questions about the process before issuing your money back.
Ashley Madison is a dating website aimed at people who are already married. The website offers affair guidelines, with advice on how to cover your tracks. In its defence, the company's chief executive Noel Biderman says that someone wouldn’t go to Ashley Madison unless they were already planning on having an affair. But the Canada-based company decided London was the best place for an IPO because of Europe’s relaxed approach towards infidelity. Ashley Madison is planning to launch in Russia, Ukraine and the Baltic states later this Spring. Users' profiles explain what they’re looking for, which can be specific as, “bubble bath for two, gentleness, sensual massage”.
You have to create a profile, upload a photo, and have the whole enchilada ok'd by Ashley Madison staff within 30 days of signing up.
As well, your profile must be visible to all members for the entire three months to be eligible for the affair guarantee. You'll have to send a minimum of 18 "qualifying" priority mail messages to either members that you haven't interacted with before, or priority mail reply to members who contact you first.
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It's also a complete lie," the hackers were quoted as saying in a manifesto published by Krebs.
"Users almost always pay with credit card; their purchase details are not removed as promised, and include real names and address, which is of course the most important information the users want removed." On Monday afternoon, the company defended the service, and also said it would make it free.
Using Ashley Madison's chat program, you must chat with other members for at least an hour, or 60 minutes, every month.