Over the years I have worked with brilliant Indian engineers and managers both in India and in US.
This is when we noticed that we had a bug that you were unable to post a purchased item. She knew that there was a problem with posting recent purchases, but didn’t understand that the goal of this test was to verify that the full a cycle works. Outsourcing companies rely heavily on giving you the ‘right’ mix of experience.
They simply can not sustain low rates by providing senior staff.
This simply an opinion I have formed based on 15 years of working with various providers in India and all over the world.
This is not an attempt to stereotype every employee in a 1.2 billion people country.
Employees have an unrealistic (by US standards) expectation of speed of their promotions and type of work that’s expected from them.
Do you remember how in late ’90s anyone with a pulse was becoming a programmer or a QA engineer?
This may be due to the fact that they don’t have enough life experience and are unable to see the big picture of what’s happening.
(See above in Resource Quality to know why) They don’t have a clue about the big goal.
Now ask them what is their turnover rate on projects, which would include people moving from project to project within the same company.
Watch them cringe and dance around, but never answer that questions.
When they are finishing their work day you are not even ready to start, and when you are ready to leave office they are not anywhere to be found.