We've heard stories of shopkeepers who use Whats App to stay in touch with hundreds of customers from a single smartphone, and from people who are unsure about whether or not a business on Whats App is authentic.
In the coming months, we'll be testing new features that aim to solve some of these challenges, and make it easier for people to communicate with the businesses they want to reach on Whats App.
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And people will continue to have full control over the messages they receive, with the ability to block any number, including businesses, as well as report spam.
Over 80% of small businesses in India and Brazil say Whats App helps them both communicate with customers and grow their business today (Source: Morning Consult study). The app is rolling out around the world in the coming weeks. Starting today you can now delete messages you sent by mistake — whether to one person or an entire group.
Today, we’re rolling out a new feature that allows you to share your location in real-time with family or friends.
Whether you're meeting up with friends, letting loved ones know you're safe, or sharing your commute, Live Location is a simple and secure way to let people know where you are.
This end-to-end encrypted feature lets you control who you share with and for how long.
You can choose to stop sharing at any time or let the Live Location timer simply expire. Open a chat with the person or group you want to share with.We'll be listening carefully to feedback during our test phase and keeping people informed as we make these tools more widely available.It's important that we get this right and are thoughtful about the new experiences we'll provide for businesses and our users. Just last year, we shared that one billion people around the world use Whats App every month.These businesses will be able to use our solutions to provide customers with useful notifications like flight times, delivery confirmations, and other updates.Whether someone is communicating with a business around the corner or around the globe, people expect Whats App to be fast, reliable, and secure.People all around the world use Whats App to connect with small businesses they care about — from online clothing companies in India to auto parts stores in Brazil.